Refund & Return Policy

In case you haven't received the refund after 10 business days from the submission date, kindly reach out to us at support@lengthsrq.com for further assistance.

Cancelation

Our main objective is to ensure prompt delivery of items to our customers. However, if you wish to cancel an order, there is a standard way of doing this.

• You can cancel your order before your items are processed and shipped; kindly send in your request to customer service within 24 hours of your purchase. Our support team will process your request, cancel and refund your order, and update you.
• Please be advised that if you decide to cancel an order that has already been processed but not yet shipped, a transaction and handling fee of 10% of the total order amount will be charged. This fee is in place to cover the costs associated with processing and handling the order. We kindly ask for your understanding in this matter.
• Shipped & Not Yet Delivered; kindly note that once the order is shipped, we do not have the ability to cancel it. For your order to be eligible for a refund, products must be unused, undamaged, sealed with all original tags, and in their original packaging and be returned.
• Once your return has been approved, our team will provide you with your return details. Please note that all returns are inspected, and opened, used, worn, damaged, or unrecognized products will not be eligible for a refund. We will promptly process a refund once we receive and inspect your returned product.
  
  Depending on where you live, the time it may take for your returned product to reach us may vary. We don't guarantee that we will receive your returned item. Please do not 'return to sender' or 'refuse the package', as there is no guarantee it will be shipped back to our return center, as the return address may be different from the address your order was originally shipped from.

Return & Exchange

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

• To request a refund or start return, you need to notify us within 24 hours of receiving the package. Request outside this 24 hours period will not be accepted. Kindly reach out to customer support to initiate the process.
• We cannot accept any merchandise that has undergone usage or modification, such as brushing, combing, picking, cutting, or washing. Health and Safety Regulations prohibit the return of human hair products that have been utilized, which also involves detaching hair from the unit or it's bundle. Our company strictly upholds policies on hair return, prioritizing hygiene and lawful compliance.
• You (the buyer) is responsible for the shipping fee for returnables.
• We do not accept unauthorized returns and are not responsible for returns that are lost or stolen. In addition, we cannot submit a refund, if your package is delivered, but is refused or returned without contacting our customer service.

Refund Requests Beyond 24-Hour Window Of Receiving Package (s) :

We understand that circumstances may arise where you may need to request a refund for your purchase after the initial 24-hour window of receiving your package has passed. However, please note that our policy is designed to ensure fairness and efficiency in processing returns and refunds. Refund requests made after the 24 hours of receiving the package is not eligible for a refund.

While we strive to accommodate our customers to the best of our ability, refunds requested outside of the specified time frame will not be accepted. Our policy acts as a safeguard for you our fellow customer and the company against unfairness or potentially fraudulent or unreasonable refund requests. It's not just about protecting the bottom line; it's about maintaining fairness and consistency for all our customers.

We appreciate your understanding and cooperation in adhering to our return and refund policy.

Returnables

• Any return request outside the 24 hours period of receiving you order will not be accepted.

• Returning items due to issues such as item not as described, incorrect product (s) shipped and quality issues; reach out to customer support within 24 hours of receiving your order and attached clear pictures and videos. 

• Returning items due to issues such as order wrong product/size, or wrong style/color; reach out to customer support within 24 hours of receiving your order and attached clear pictures and videos. 

• We do not accept returns for clearance products, gift cards, or if a coupon/discount has been used in purchase unless under extenuating circumstances - in which Lenghts By Rihze' Qire' has all rights to determine.

EXCHANGE:

• Any exchange request outside the 24 hours period of receiving your order will not be accepted.

• Exchanged product (s) can only be replaced by something of equal value. You are required to cover the shipping and the difference if the value is greater. No refunds will be permitted after exchange.

 

Unsuccessful delivery

• Parcel seized by Customs; it is your responsibility to carry out the customs clearance process for your parcel. If your parcel has been seized, you will need to contact the customs office to retrieve it. Should you require any necessary documents such as an invoice to clear customs, please don't hesitate to reach out to us for assistance.

• Pending Status; to ensure the safe delivery of your package, we suggest that you reach out to your local carrier if the parcel's status remains in a pending state for an extended period. Meanwhile, we will work closely with our shipping agent to investigate any potential issues that may have caused the delay. We are committed to providing you with continuous support until your parcel is delivered successfully.

• In the event that a delivery is unsuccessful due to an incorrect address provided by you, we regret to inform you that we cannot be held responsible for any resulting loss.

• Should the delivery of your parcel be directed to an incorrect address as a result of our oversight, we will take full responsibility by offering to resend the package to you or provide a refund in a timely manner.

• Should the delivery of your parcel is lost by the shipping company, we suggest you reach out to the carrier for details. Risk of loss and title for all products passes to you upon our delivery to the carrier. Any issues with shipping should be addressed directly with the shipping carrier.

 

Excessive Returns/Exchanges

We would like to remind you that in certain circumstances, we reserve the right to decline returns/exchanges. These circumstances include:

1. A history of irregular or excessive returns/exchanges.

2. A history of returning items that are worn, altered, laundered, damaged, or missing.

3. Potential fraudulent or criminal activity.

In the event that we need to refuse a return, our Customer Support Team will reach out to you to discuss the matter. We are open to working with you to resolve the issue which will determine if we need to refuse service going forward. We always strive to provide exceptional service to our customers, but we also have a responsibility to ensure the safety, welfare, and comfort of all customers worldwide.

Package Delivered

Once we despatch the package (s) to the carrier, we can’t predict what might happen and have no control over unforeseen circumstances. If your tracking details shows that your package has been delivered, but you claim not to receive it, kindly contact the carrier to apply for lost package.

Furthermore, once a shipping company confirms an order as "delivered," it is considered as such. Our company cannot be held liable for non-delivery in such instances.

Late Delivery

We understand that timely delivery is important, especially for special occasions such as birthdays or other events. However, please be aware that we cannot guarantee timely delivery in all cases. To ensure that your item arrives on time, we encourage customers to place their orders well in advance.

By placing your order ahead of time, you can help to minimize the risk of late delivery. This will allow for any unforeseen delays that may occur during the shipping process. While we strive to deliver all orders in a timely manner, we cannot be held responsible for late deliveries due to factors beyond our control.

Address Issues

To ensure prompt delivery of your order, please be sure to enter accurate billing and shipping information during checkout. We cannot be held responsible for any delays or additional shipping charges incurred due to incorrect information provided by you (the buyer). If an order is returned to our warehouse due to an incorrect address, you will be responsible for any additional shipping fees, and no refunds will be issued for abandoned shipments.

While we understand that unforeseen circumstances may arise, to minimize the chances of any unnecessary delays/issues due to incorrect address, please notify us as soon as possible before your order is processed and shipped. We cannot make changes once orders are shipped out. Thank you for your cooperation.

 

CUSTOM FEES

Please be aware that you may be subject to pay duties & taxes based on your country. Your country's customs agency may contact you about paying these fees. Please note that these charges are beyond our control and are determined by your local customs authorities.

As the recipient of an international order, it is your responsibility to be aware of and understand your country's customs regulations. This includes any potential customs charges associated with your order.

The buyer shall assume the following responsibilities:

1. Payment of any customs duties imposed in the recipient's country/region.

Refusal of International Orders:

1. Refusal Due to Customs Charges: If you refuse to accept your international order upon arrival because of customs charges or any related fees, please be aware of the following:

• We do not accept returns for orders that are refused or unclaimed due to customs charges.
• We will not process any refund for orders in which customers refuse to accept the package because of customs charges or similar reasons.

By proceeding with your international order, you acknowledge and agree to comply with our policy regarding customs charges and order refusal.

Understanding Customs Charges:

1. Consult Local Authorities: To ensure a smooth delivery process and avoid unnecessary complications, we advise you to consult your local customs authorities or research your country's customs regulations. This will help you understand any potential customs charges associated with your international purchase.